Omniscient Neurotechnology Pty Limited (ACN 632 853 555) with our head office at Level 10, 580 George St, Sydney NSW 2000, Australia (Omniscient Neurotechnology, we, us and our) understand that your privacy is paramount, and are committed to protecting your privacy. This policy sets out how we handle information about you in accordance with all applicable privacy law.
or as otherwise notified to you from time to time.
Personal information is also collected from, and about, applicants for employment with Omniscient Neurotechnology.
Third party collection
Our products and services are designed such that they do not need the personal information of patients (including individual test subjects) in order for our customers (for example, hospitals and health professional) to use them. As such, we request that our customers de-identify any information relating to an individual before providing it to us. That said, we may technically be able to access personal information held by our customers in the limited situation where we are required to perform support and maintenance services over particular IT equipment that is used by them – however, we will not use that personal information or make or keep any copies of any such personal information.
If one of our customers sends us a patient’s personal information that we do not require to provide our products and services (for instance where our customer sends personal information to us unintentionally or in rare situations where a person remains identifiable despite the de-identification process), we have mechanisms in place to delete or de-identify such data as soon as we become aware of this.
Types of personal information
The personal information you provide to us will vary depending on the nature of your interaction with us, but may for example include your name, contact details, educational qualifications, employment history, and other personal information contained in any communications you send to us or that we receive from third parties.
In circumstances where we collect a patient’s personal information from our customers (such as hospitals), this information may include your health information (such as your medical history), which is sensitive information for the purposes of the APPs. However, as we mention above, we request that our customers de-identify all information before it is provided to us, and we have mechanisms in place to delete or de-identify any personal information regarding patients that we receive.
Our web servers may automatically collect information when you visit our websites, including:
The personal information that we collect is generally used to provide products or services to you, and, if you use our website, to track your usage, to evaluate performance of our website, and to keep track of your account settings. Information collected by us may also be used for the following purposes:
(i) to provide our products and services to our customers;
(ii) to conduct marketing activities and to conduct market research;
(iii) to respond to your questions or suggestions;
(iv) to improve the quality of our products or services;
(v) to improve the quality of your visit to our websites including application of Google Analytics;
(vi) to allow you to subscribe to receive communications from us;
(vii) to provide training and continuous education of professional personnel; and/or
(viii) to undertake quality assurance activities, practice accreditation, customer satisfaction surveys, statistical analysis and complaint handling.
If you are a candidate seeking employment with Omniscient Neurotechnology, we will use your personal information to process your application and assess your suitability for any role. We may retain your information for future reference.
You may opt out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose (e.g. through the “unsubscribe” link in the newsletter). We note that we may use the services of a third party provider, such as HubSpot or Mailgun, to organise our contacts and communications with you.
We will sometimes need to share your personal information with persons or organisations outside Omniscient Neurotechnology, which may including sharing:
We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception to such disclosure which applies under relevant privacy legislation. If you require access to your personal information, please contact our Data Protection Officer using the contact details below. You may be required to put your request in writing and/or provide proof of your identity for security reasons.
For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the APPs (unless it would be unreasonable to do so).
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
We are committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of technologies and processes such as:
If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact our Data Protection Officer:
Attention: Curt Thomas
Telephone: (+1) 470 845 8453
If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at email@example.com.